Privacy Policy

Introduction

BioCleaners Directory ("we," "us," or "our") operates the website biocleanersdirectory.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this policy carefully. By using the Site, you consent to the practices described in this policy.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Create an account or claim a business listing
• Submit a request for quotes or contact a listed company
• Sign up for early access or newsletters
• Submit a review or testimonial
• Contact us for support
• Upload certifications or business documents

This information may include:

• Name and email address
• Phone number
• Company name and business information
• Mailing address and ZIP code
• Payment information (processed securely through Stripe)
• Certification documents (PDFs uploaded for verification)

Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

• IP address (hashed for privacy)
• Browser type and version
• Pages visited and time spent on each page
• Referring website address
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our Site and services
• Connect you with biohazard cleanup service providers
• Process business listings and subscription payments
• Verify business certifications and credentials
• Send you service-related communications (lead notifications, account updates)
• Send marketing communications you have opted into (you may opt out at any time)
• Respond to your inquiries and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud or technical issues

How We Share Your Information

We may share your information in the following circumstances:

With Service Providers

When you submit a quote request, your contact information (name, email, phone, ZIP code, and service details) is shared with up to three matching biohazard cleanup companies in your area so they can respond to your inquiry.

With Third-Party Services

We use trusted third-party services to operate our Site:

• Supabase — Database hosting and user authentication
• Stripe — Payment processing (we never store your credit card information directly)
• Resend — Transactional email delivery
• Vercel — Website hosting and content delivery
• Google Analytics — Website usage analytics

As Required by Law

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of BioCleaners Directory, our users, or the public.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. These include:

• Essential cookies — Required for authentication and site functionality
• Analytics cookies — Google Analytics cookies to understand how visitors use our Site (you can opt out via Google's opt-out tool)

Most web browsers allow you to control cookies through their settings. Note that disabling cookies may limit your ability to use some features of our Site.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication via Supabase with row-level security
• Hashing of sensitive data (such as IP addresses)
• Secure payment processing through Stripe (PCI-DSS compliant)
• Private storage for uploaded certification documents with signed, time-limited access URLs

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or resolving disputes).

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority and the right to data portability.

Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

Third-Party Links

Our Site may contain links to third-party websites, including those of listed companies. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

BioCleaners Directory
Email: support@biocleanersdirectory.com